At Brand Carbon, we understand that the details you provide us are confidential. It's important that you feel secure whenever you deal with us. It's also important that you understand how we protect your privacy, as well as how, when and where we may use your details or that of your businesses. The following is our commitment to you, on what our policies towards your privacy are.
How do we collect your information? We will always only collect your personal and business information directly from you. No external sources shall be used to gain this information. Why will we disclose information to another organisation? At BrandCarbon, we want to provide our customers with the very best products and services. At times, we may partner with other organisations to support the products and services we offer. In these situations we will need to share the personal/business information you have given us. As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal/business information to various authorities. This is to your benefit, and helps us to provide the products and services you would expect from us. Whom will we disclose information to? Before we disclose any of your personal/business information to any other organisation, we will take reasonable steps to ensure that:
It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal/business details, so that we can update our records. Access to your personal information The information we hold about you is yours, and as such we can provide you with general information, such as your name, business details, address and contact details. If you need to access your detailed information email us at info@brandcarbon.com.au How safe and secure is the information we hold about you? We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. What are 'cookies' and how do they work? Cookies are small data files that are downloaded from our web servers, and stored on your hard drive. A cookie is a string of letters and numbers that uniquely identify the computer you are using, and the customer number and access code you may have used to register at the site. Cookies are used on the BrandCarbon web site. We track a visitor's journey through our site. This allows us to see at a glance which pages and information is of most interest to visitors. This type of cookie contains no personal information at all; simply a record of your journey through the site. Most browsers can be configured to refuse to accept cookies. You can also delete cookies from your hard drive. If you have a complaint At BrandCarbon, we value all our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services and products we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, please email us at info@brandcarbon.com.au. Direct marketing offers and information The details you give us may be used to inform you about any special offers we think will be of interest to you, and to update you on new products and services or changes to our website. We may also send you details of offers or services provided by our business partners. You may at any time choose not to receive these communications. Doing so will not cost you anything, and we will aim to ensure you stop receiving any unwanted communications as soon as possible. |